Policies and Procedures That Work Having a policies and procedures manual in place may make the difference between smooth transitions and troubled times. Just as with the other rules and regulations, you need to determine the code of conduct for your organization much before you can start preparing the handbook. If you've launched a retail business, figuring out retail store rules and regulations for employees from scratch may seem baffling. An employee handbook is not just about the rules and policies that need to be followed, it also includes several other elements. If you sell clothing, do you make alterations? Operational procedures are vital to the business of running a retail store. Your policy handbook lets them know what their responsibilities are. The employees must have a reason to come to the workplace every day. Responsible for adhering to the LCBO Policies and Procedures Manual for Authorized Store Operators. Is it okay if coworkers at your store start dating? Inventory control. Sample Operational Policies and Procedures Introduction - General Information The following document is a complete set of Policies & Procedures and has been prepared for Sample Company. As a retail businessman if you are looking to design a retail operations manual, you should use well designed retail operations manual in this regards. Keep up-to-date with trends You want your store to look attractive and inviting to customers, which requires cleaning. Can employees special order merchandise you don't have on hand? The store has clearly defined policies and procedures in place and it is the Supervisor’s responsibility to ensure inventory control is efficient, as loss of stock and damages result in a loss of profit. Store cleaning. The best time to establish policies and procedures for your retail store is during the planning stages. Should they greet them as soon as they enter or wait until the customer asks for help? Security rules: When do employees make bank deposits? Responsible for adhering to the LCBO Purchase Order terms and conditions. These retail store rules and regulations for employees are important not only to a healthy work environment but to staying within federal employment regulations. Many retail professionals say the key to success - in stores or online - lies in superior customer service, both today and in the future. Store return policy. If you expect employees to work holidays, as many stores do, they should know that too. All you have to do is download the file on your PC and you will be able to create this document without hassle. Businesses run on rules. Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. Stock control policy and procedures. You can download this file in PDF format. If you have a website, can customers return an online purchase? The mission refers to the objectives that the company wants to reach and how the company plans on reaching them. Do you give cash back on credit or debit purchases? It's the single most important agreement your e-commerce store needs to have as it can affect your retention rate. Use graphics if necessary to up the charm of the handbook. Convenience stores generally depend on cash-intensive sales, so they need a set of well-defined cash out procedures for effective security and cash control. 1. Accordingly, a retail employee handbook is made specifically for a retail store. Help them to understand them and why they are important. 9.0 Issues of materials from the store 10 10.0 Issue of materials on loan 10 11.0 Return of rejected materials 10 12.0 Stores accounting 11 13.0 Scrap management 11 14.0 Stock verification 11 15.0 Safety of stores 12 16.0 Security of stores 13 17.0 Appendices 14 18.0 Conclusion 14 A company’s policies give employees an immediate sense of what the company stands for — its values, business ethics and personality. So to make sure that they go through it thoroughly, you need to make it in the proper manner. Creating good policies takes time and effort, but you can increase your chances for success by remembering a few basics. How will you deal with harassment complaints? Every retail business and establishment must have a retail operations manual that may include all policies, operations and procedures that are well documented for employees and customers. Retail Standard Operating Procedures manual explain the practice of every department at back office and retail store operations. Make it attractive and legible. Closing procedures are important as they determine how the next day will begin. Your pre-writing activities include deciding on a document focus and researching background. This template provides space This template can help you make the perfect such handbooks for your needs. The intent of the authors is not to prescribe the processes and policies described in the sample manual, but to provide a template that will make it easier for organizations to create such a manual than if they were starting from scratch. With everything you have to do, it can be tempting to skip drawing up rules or an employee handbook. When you have finished writing the handbook, remember to be creative while presenting it. To use this template, you need to download this template on any digital system. Customer service is the heart of retail. This book also serves to define the rights and responsibilities of the employee. Include full-time and part-time retail sales positions, management, accounting, dock workers and security. Store Rules for Customers Customer service is the heart of retail. The policies and procedures you lay down not only cover practical stuff, like your hours of operation, but also help shape your business working conditions. It's worth taking time to think about what those conditions should be. Schedule in the time to draw up your rules well before you have to start teaching them to your employees. Store return policies largely take the same considerations, whether that store is located on a street or on the web. Adhering to LCBO packaging and labelling requirements and standards. Most companies follow certain federal and state laws and rules such as anti-harassment law, anti-ragging law, anti-discrimination laws, and others. Employee conduct: How do you want your employees to treat each other? However, some physical stores may need to consider unique factors — like restocking fees. The basic rules of store operation should be simple to spell out, but it's still worthwhile getting them down on paper. Most of the work happens before you ever begin to write. Digital Retail Audit Templates . The policies and procedures contained within this document ... programs are Vincentian initiatives administered by the Diocesan Council through our Serve Our Stores (SOS) Committee. Every company must have a mission and vision. Determine exactly under what circumstances an employee will be terminated and what the termination steps will be. Code of conduct includes notes on how to dress in the workplace, drug and alcohol usage policy, social media use and others. 3. Bula’s template helps clients quickly develop their manual by selecting from almost 400 pages of pre-written comprehensive pharmacy policies, procedures and forms. Your employees need to know the store rules for customers so that they don't promise more than they can deliver: Fraser Sherman has written about every aspect of business: how to start one, how to keep one in the black, the best business structure, the details of financial statements. Do they have to undergo a bag check before they leave the store, to prevent any shoplifting? The handbook must outline these laws in strict terms and the penalty or punishment for violating these laws. Think of them as a set of store rules – or commitments – that clearly explain to customers what they can expect from your business, and the … This template is free to download and use. Reviewed by: Jayne Thompson, LL.B., LL.M. It is also known as the employee manual. This book also serves to define the rights and responsibilities of the employee. The vision defines the future of the company. Employment law changes, changes to your award or agreement may also require a review of your policies and procedures. Policies also need to be reviewed on a regular basis and updated where necessary. Just launch and tell employees what to do and not do as you figure it out. If they spot a possible shoplifter should they confront him? If you accept checks, what sort of ID do you require? Educate staff on procedures that are specific to a certain role. If you want to make this document for your retail store employees too, then you need to download this employee handbook sample template. These benefits or perks can include but are not limited to health insurance plans, bonuses, incentives, paid time off, free lunches, etc. Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. Free Valentines Day Facebook Post Template, Free Operational Plan For Project report Template, Free World Cancer Day whatsapp image Template, Free World Cancer Day Twitter Post Template, 9+ Retail Assistant Manager Resume Templates in PDF | DOC, 11+ Customer Maintenance Form Templates in PDF | DOC. This template can also be used to make an employee compensation plan. The policies are the core of the handbook. He's also run a couple of small businesses of his own. Retail operations and store employees and volunteers are only ... A sample label template is included in this packet. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. LCBO, setting retail prices, and marketing opportunities with store operators. 2. With a few retail store policies examples, it should be doable. It is also known as the employee manual. -- Deborah Connors, with assistance from Meredeth Clark and Steve Zimmerman, C.P.A. With the help of SOPs, retailers can ensure efficiency in work and profit accumulation. Hours of operation: Employees need to know not only when the store is open to customers, but the hours for behind-the-scenes work such as closing out the till, getting change from the bank in the morning and finishing paperwork. No matter the type of organization you are working in, you need to know how to make the employee handbook for the same. At what point do they take money out of the till and place it in the store safe? But don’t over-do it so much as to undermine the seriousness of the draft. You'll have even less time to think about retail store rules and regulations for employees once the store opens. Accordingly, a retail employee handbook is made specifically for a retail store. Convenience store policies and procedures, for example, typically require customers buying gas either use a credit card or prepay cash. Are the rules different if the customer doesn't have a receipt? Before you can even start preparing the handbook, you need to determine the rules and regulations that you will include in the handbook. Once you have outlined your values through your mission and vision, you need to tell the employees about the policies of the company. These policies differ from business to business. Obviously, the best time to establish policies and procedures for your retail business is before you open your store. According to The Friedman Group, following standard operating procedures increases sales, boosts worker productivity and enhances a store's image. Communicate your policies to your staff. You can use it as a template and edit it to suit your own store’s voice and policies you want to implement, or you can just add it as is. Take a look at Best Buy’s return policy: His website is frasersherman.com. For example, if there is a change in equipment or workplace procedures you may need to amend your current policy or develop a new one. 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