Use this comments board to leave complaints and reviews about BigBadToyStore. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. please contact Customer Service. Your Last Name. PACKAGE GRADING. U.S. companies lose an estimated $41 million every year because of poor customer service. These guys have a great selection of merchandise, however shipping takes forever amd their customer service is horrendous. You can find contact details for BigBadToyStore above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … HI. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. Gundam Universe Char's Zaku, Sandrock & ... Akira Project BM! Located in somerset, WI. New arrivals at all Big Boys Toy Store. Refunds are in the original form of payment. Very fast shipping in a very nice … Very fast shipping in a very nice package box. Benefits information above is provided anonymously by current and former Big Bad Toy Store employees, and may include a summary provided by the employer. Customer Service: +1.800.876.8000. I did re-order. ... (I work in the electronics department of a children’s toy store chain. They shipped my request out in around 2 or 3 days. Also see if your credit card company has any recourse. I paid $600.00 for a radio(AV-AQ-MP-5UBT-HS) that came with missing parts that I had to also pay for additionally. We typically do not assess restocking fees but reserve the right to do so in some situations: Our Customer Service team will contact you with any general concerns prior to issuing a refund. Share your voice on ResellerRatings.com Initial BigBadToyStore complaints should be directed to their team directly. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. I am a father and my child gets into odd sci-fi and fantasy toys. Discuss the issues you have had with BigBadToyStore and work with their customer service team to find a resolution. See reviews, photos, directions, phone numbers and more for Big Bad Toy Store locations in New York, NY. Some 97% of global customers say customer service is either very important or somewhat important in their choice of and loyalty to a brand. Standing 14.5" tall (without her hat of course) and is fully posable; She is all about Fashion, Friendship and Fun. Customer service on point, selection on point, shipping on point. Please feel free to return any unopened merchandise within 30 days of receiving it for a refund. 0. Bigbadtoy Store Inc. at 321 SMC DRIVE SOMERSET WI 54025 US. I had an item snap on its way here. Check out the deal on TY Beanie Baby - ATLANTA the Bear (I Love Atlanta - Show Exclusive) (8.5 inch) at BBToyStore.com - Toys, Plush, Trading Cards, Action Figures & Games online retail store shop sale Judas Priest ReAction Figure - Rob Halford. Great prices, great range, great service. Bbts provides excellent customer service, but your case has no grounds. It then stopped working all together so Big Toys sent me a new unit the last week of August. Friend's Name. Big Toys sent me some replacement parts and that fixed the issue for a short time. BBTS is my go to for collectibles of all kinds and will be for a long time to come! I was unhappy with the services and wanted to share my experience with other people. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less. I received the product on the afternoon of 12/26. ABOUT. Thanks. Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. Subscribe. Horrible customer service. Keep the toys and we'll refund the money then you can re-order. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We are not responsible for any lost or damaged packages through a self-return option. Read real customer ratings and reviews or write your own. Book Fairs - Virtual Fair Orders Mon-Fri 7:00 AM - 12:00 PM Eastern Time, Sat: 9 am - 6 pm Eastern Time. BBTS Store Credit. Pet Memorial. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. While many vendors engage in parasitism on the sci-fi fantasy community (and the desires of children) Big Bad Toy Store are truly great merchants serving the communities they trade with. When we went into their system to update the card, we found that it is in fact the SAME card. After that this jerk told me that it was out of stock and stopped to communicate. Big Bad Toy Store coupons and BigBadToyStore.com coupon codes can help you save a lot. Dragon Ball Z S.H.Figuarts Super Saiyan Full Power Goku. Your First Name. I love the personal feel of the store combined with the high quality and low prices every day." Face Coverings. Whining over shipping costs and time frames is silly. One of those little machine robots from Nier Automata came with TWO right hands. When money is due to you from cancellations or returns, you typically are given the option to have your original payment method refunded or receive the refund in BBTS store credit. Sara comes with her complete FAO Toy Soldier oufit, from her hat with FAO charms down to her boots. Sailor Moon Eternal Proplica … I asked them if they could send me the left hand that was missing. My personal experience, BBTS has replaced missing parts and damaged items without issue. We use cookies (and other similar technologies) to collect data to improve your shopping experience. Also they spoke about a review earlier. For great big bad toy store coupons, promo codes, discounts, promotion code deals, and promotional specials, use this web site. Customer Service . Refunds on returns are issued after the product has been received and processed. Customer service was great.I asked for replacements. Need to reach us? Stating my own experience, they are honest .. Please allow us enough time to complete your return and make the appropriate arrangements for exchange/credits. 14 reviews for BigBadToyStore, rated 1.29 stars. Beautiful FAO Toy Soldier doll in her outfit ready to guard your toy store! Toy Haulers can be a great choice for those of you with a love for toys such as dirt bikes, two or four wheelers, and even golf carts. As far as bbts is concerned, it is not their problem, but your own. The idea here is to explain why the customer may have become difficult—for example, maybe the difficult customer had a bad day or a subpar experience. Safe At School Kids' Beanie Boo Face Masks Kids' Masks For School. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I have no idea how to get money back. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. Blond hair can be styled over and over for endless fun. Blankets. A great toy store with honest prices and superior service knowledge and care. MISSISSAUGA BUSINESS HOURS: … SHOP - HOLD - CHOOSE - SHIP . Package condition, unless you have purchased Collector's Grade: Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday), Credit Cards: Typically 3-5 business days. Big Bad Toy Store has been very efficient to me when it comes to customer service. This company needs to take accountability and do there job...The customer service needs to communicate with the shipping department and get this imaginary tracking number that Big Badtoystore claims doesn't exist. Building Instructions; Bricks & Pieces; Help Topics; Device Guide; Building Instructions; Bricks & Pieces ; Help Topics; Device Guide; Due to increased levels of shipments going through the U.S. BBTS is too big for their own good. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. CVV Store Valid Dump. They gave us 4 days and then canceled our order! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. My personal experience, BBTS has replaced missing parts and damaged items without issue. In The Press. They did refund. One Size Fits All Reusable, Washable and Safe! Customer Service/The Big Bad Toy Store. I plugged in the power source and it worked for one second then stopped working completely. FLAT RATE. I pre-order with no deposit, and wait for my favorite bots to come in. Bag. this includes: Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. Transformers War for Cybertron: Earthrise Titan Scorponok. BBTS is too big for their own good. It was you who told them where to ship it and they did. COPYRIGHT BIGBADTOYSTORE, INC. 1999- 2021, Items that have been opened or removed from the packaging, Items that have visible indications that the packaged has been opened, Opened cases that are no longer factory sealed. Finally in October Big Bad Toy Store emailed us telling us that our credit card had expired and that we needed to contact them. The following issues do not qualify as a defective product: Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. PayPal states up to 30 days. service@bigbadtoystore.com. They are still good for peace of mind I suppose. First Direct steals the top spot, while three of the 'big six' energy suppliers languish at the … Ghost ReAction Figure - Papa Emeritus II. Reply. Review: I contacted Big Toys Direct via phone on 12/27/13 after receiving a remote car from them. Find 7 listings related to Big Bad Toy Store in New York on YP.com. View all Sports Action Figures NBA Supersports Figure - Stephen Curry (Warriors) $18.00. We are not responsible for any lost or damaged packages returned to us. Sign In. Probs gonna buy from them again. Posted by 2 years ago. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping. Santa Rosa grocery store G and G Supermarket is committed to providing the best in grocery store customer service and products in Sonoma County. This company offers collectible toys through internet sales only. Collectibles. Toy haulers may come as standard-sized Join the Dorkside today. Horrible customer service. Big Apple Collectibles - Providing the largest selection of toys and collectibles. CVV2 Dumps Shop. Initial BigBadToyStore complaints should be directed to their team directly. I asked them if they could send me the left hand that was missing. The packaging must be in the same condition as when initially received. Business Details. BigBadToyStore has a consumer rating of 2.96 stars from 56 reviews indicating that most customers are generally dissatisfied with their purchases. Yeah, sorry bud. Kidrobot is acknowledged worldwide as the premier creator and dealer of limited edition designer art toys, signature apparel and lifestyle accessories. Big bad toy review. Product/Service. MENU. NO toys arrived. Is big bad toy store legit? Both were faulty so I complained. Create a bad experience, and you'll have a hard time recovering from it, if you manage to keep the customer in the first place. Extremely Poor quality and service. Dan Boblit knows that the most frustrating thing for customers is receiving damaged products, and that one of the best ways to prevent that is to make sure there is as little empty space as possible in the package. I put the unit together as the directions stated. Any returns without authorization will be delayed and possibly not be eligible for a refund. Yhey took the money. Postal Service, orders may arrive later than expected. While there are many things that can affect the in-store experience (e.g. Most of the negative reviews are silly. Legit Seller D+P. Buy Dumps With Pin Online. Useful. Email Customer Service. Glassdoor is your resource for information about Big Bad Toy Store benefits and perks. Doing nothing would be this company's favorite pastime, if they had the energy for it. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Customer service may be reached by: Email: service@bigbadtoystore.com; Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday) Verified Purchase. International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. Prmdeal.com for you to collect all the coupons on the Big Bad Toy Store website! Also they spoke about a review earlier. Overview. 84 likes. At 2021,Big Bad Toy Store has more and more discounts & special offer! SHIPPING. BIG BAD TOYS. Dorksidetoys not only sells toys, but are collectors too. $18.00. If the item is no longer available, we will be happy to issue a refund. United States English +1.800.876.8000. We LOVE action figures and toys. Some big-box stores don't emphasize customer service… And here’s the good news: when it comes to customer service, you’re in the driver’s seat. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. HI. They replaced it with another bad one. Your Email Address. I complained many times but they continue to IGNORE ME. Keep up the good work! Any returns without authorization will be delayed and possibly not be eligible for a refund. The figures look amazing though. I would add that I requested the refund before receiving the toys I ordered and it was smooth ... Sep 27, 2020. Call 1-800-770-4662 Email You will be responsible for shipping the item(s) back and paying for the actual shipping fees. I contacted them, the customer service was incredible. A free inside look at Big Bad Toy Store salary trends based on 6 salaries wages for 6 jobs at Big Bad Toy Store. You've already flagged this alexis ojeda 2 reviews. This particular customer retains a straight tone of voice throughout the conversation, which lasts 15 minutes, but I’ll share the best part of it.) Any items of Big Bad Toy Store damaged or cannot be used again not covered under this money-back guarantee. In cases where this is not possible, store credit will be issued. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Be a Hero – Sign up to receive our emails today and we'll donate a meal to a shelter dog on your behalf. Toys in Somerset, WI. Big bad toy review. Yes - I'm the owner of BigBadToyStore, your question came up in a daily google alert we monitor about BBTS. About Big Bad Toy Store. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. 1,167 Products shopDisney; Toys; Sort By: Sort. The Place for Customer Service Stories. You can check your store credit balance by logging into “My Account”. Close. I bought Batman Dark Knight Toy from the website www.bigbadtoystore.com. Be first to see new products! I’ve used other retailers since and have had a much happier wallet and quicker service. Big Bad Toy Store takes customer satisfaction as a priority, and wants you to have a full faith on bigbadtoystore.com. Big Bad Toy Store had between 60 to 80 box sizes stocked at any one time to try to always have a properly fitting box. Probs gonna buy from them again. Never had an issue and I've spent thousands with them. But if you have any trouble with products and services, you can return them or tell Big Bad Toy Store via mail or live chat. Customer Service Hours. Customer service may be reached by: If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a BBTS return option (a prepaid label provided by us). We also offer BBTS store credit as a payment method. No response through PayPal. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. HI. I find their shipping handling to be quite slow though. Hot-off the truck!!! Have groups share the message, the created backstory, and their appropriate customer service response. Salaries posted anonymously by Big Bad Toy Store employees. PayPal: Depends on your PayPal original source of payment. Jewelry. If not, lucky! Send Email Cancel. See BBB rating, reviews, complaints, request a quote & more. BigBadToyStore ranks 3rd among Figurines sites. REQUEST TO REMOVE Big Lots Weekly Ads & Big Lots Grocery Coupons. There is NO customer service. What We Do; Who We Are; Careers; Success Stories; CUSTOMER CARE. Also they spoke about a review earlier. The toy hauler has become more popular as consumers are able to store these toys inside their trailer rather than the back of the pickup or even driving an extra vehicle. If we are unable to provide a replacement part and the item is sold out, a refund will be issued. I am currently in the middle of a refund with the company. Debrief:Customers are not usually deliberately rude, demanding or vague. Customer Reviews are not used in the calculation of BBB Rating . They're very good! Divisional Sales Manager Crown Bolt Inc. I contacted them, the customer service was incredible. Imagine amazing possibilities with our dolls, action figures, play sets, stuffed-with-fluff plush and so much more. I contacted them, the customer service was incredible. Archived. The 100 best and worst companies for customer service. $18.00. Facebook is showing information to help you better understand the purpose of a Page. Expect to pay between 10 to 30 bucks in fees when you get your package. I have contacted numerous shipping companies such as Purolator, UPS, DHL, Fed EX and even US and Canada Postal Services and all these companies informed me I need a TRACKING … Agnostic Front ReAction Figure - Eliminator (Glow In The Dark) $18.00. Maybe have a chat with the courier company to see if policy was violated about the sig issue. Managed 3 to 5 people working on one goal, to get the set completed as quick as possible, and have store customer ready for business prior to store opening. One of those little machine robots from Nier Automata came with TWO right hands. One day, I received a call from an older woman whose purse was stolen while traveling. I think there may have been ONE time that I didn't have to pay duties, but every other time, I've paid fees ordering from Big Bad Toy Store. COLLECTOR - STANDARD - SUBSTANDARD $ 4. Consumers complaining about BigBadToyStore most frequently mention pre order problems. I am so tired of waiting. I am currently in the middle of a refund with the company. Garden Decor. We are unable to process any returns or exchanges without an original invoice receipt, so we recommend following up with the original buyer to help assist in receiving the necessary documentation. Adjustable Cloth Masks. We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. Overview of BBB Rating. If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. (I was working the phone side of customer service at a big tech retail store. I had an item snap on its way here. We have over 100,000 satisfied customers around the world and a great reputation within the collector community. Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. The appropriate arrangements for exchange/credits Wave 2 - Skeletim Charged best in Store! Refunds on returns are issued after the 30 day return window here ’ s seat week of.... - Providing the largest selection of toys and we 'll refund the money then you can check your credit! Been successfully voicing consumer concerns since 2004 showing information to help you save a lot for refused or shipments! Received the product has been very efficient to me, customer service response and unused items can be styled and... Because there was something wrong electrically, prices, Store credit balance by logging into “ Account... Very efficient to me when it comes to customer service and products in County! 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Have had with BigBadToyStore customer service was incredible used other retailers since and have had with BigBadToyStore and with! You 've already flagged this alexis ojeda 2 reviews - 12:00 PM time... ; Success stories ; customer care condition as when initially received Supermarket committed! Place the shipping label directly on the product on the product details Page WI 54025 us Toy review i an. A free inside look at Big Bad Toy Store has been successfully voicing consumer concerns since....