Yes No. WD my passport ultra 2TB is not showing up on explorer.. Was this answer helpful? "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Clearly a strange issue! My model is My Passport Ultra WBBKD, which is a supported model. mjhudson123 October 23, 2017, 2:21pm #1. Why doesn’t my W10 systems recognize WD Backup? When I go to Devices and printers I do see it there and all details show the device is working properly. It connects but just for a seconds and I've also tested in on a windows laptop and it recognizes it but it doesn't show up like you said. Its a My Passport Ultra. WD External Drives. Fix: WD My Passport Ultra not detected. If you are still unable to detect it, follow the next steps. My brand new Passport Ultra is no longer showing up as a drive under MY COMPUTER. It doesn't show up in My computer, Device Manage or Disk Management. I even see the button to eject the device, but I cannot find any option to select the drive and contents there in. Hi all. I've saved quite a lot of important files inside the drive. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. Yes I have school stuffs in there Report. In the next section, you will get the solutions that will help you to solve WD My Passport not showing up Windows 10. I've changed the USB port but it still not working. Step 2: Plug the WD my passport Ultra into another port and check f your computer detects it or not. Thanks, Gary I have three years of pictures and files that are not backed up. WD Portable Drives. Connect the Drive With Alternative USB Cable. It might be the case that the USB cable is faulty. It is no where to be found. I must be missing something. The driver does not install and I cannot find it under disk management. Cancel. This problem may occur due to a number of different reasons. Under Western Digital, I only have WD Drive Utilities, WD Quick View and WD Security. That a partial insertion of the USB plug would make the difference. It says the installation is complete, but the application does not show up on my system tray. You can face WD My Passport not showing up Windows 10 problem if the driver software of your hard drive is outdated. WD Passport Ultra is detected, but I can't access the files. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. My passport wont let me show up in file explorer but the computer knows its there as it when i go to the corner to safely remove usb it is there for removing and it lets me do it ok any help would be a appreciated i have a passport ultra and i works fine the light stays on all the time. I don't know what reasons have made the drive not responding, and neither I know any solutions. My WD "My Passport Ultra" is not showing up on my computer or in my devices Hello, I recently got a new work laptop and plugged in my external hard drive. if that helps. No WD Backup. The drive would light up and would show signs of ‘connecting’, the drive would be present in device manager, but the computer would not recognize the drive. How to fix WD My Passport Ultra not showing up or being detected 1. R2D2_WD Posts 3606 Registration date … First, try connecting My Passport Ultra to the desktop or laptop with an alternative USB cable. If you have already checked your USB port and all the ports are not recognizing the WD my passport Ultra, you can try changing the USB cable. The drive works fine on my other computer. Method 2: Change USB cable. WD Software & Downloads. If somehow the USB controller driver gets corrupted then you can even get this issue. Comments: So there is a firmware update for the drive to solve this! 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