Close the computer and turn it on. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. WD Backup. The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. Do you have Morton cloud backup running? Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs WD Drive Utilities only supports Windows 10/8.1/8/7. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Western Digital Dashboard. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Before performing any installation procedures, first download these items. Ensure the WD drive is connected directly to the computer. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. Install WD Discovery for Windows. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. Turned off firewall. WD SES. WD Security for Windows. Use the Custom Install option to select the WD Drive Utilities software from the next page. They work. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). 3. I tired the Install repairs as described but it didn’t help. I use Norton Cloud backup right now, but trying to get off the cloud. WD Drive Utilities Mac. Hope it helps. All utilities are installed except WD Backup. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Click the Next option to view the Installation Type. Thanks, The Western Digital Discovery application is available for the Mac system. I can’t run or install the WD softwares anymore. Windows 10 Pro; Version 1607; OS Build 14393.693. Fix WD external hard drive not working/responding issue. WD Backup will not install on a PC running Windows 10. Mount the drive in a 3.5" device bay. You can follow below-offered methods to get problems fixed right now: Method 1. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. ... Hi, the issue is the WD Backup unable to detect the drive. The easiest would be installing Linux to a secondary drive or virtual machine. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. WD Backup. The WD Drive Utilities is available for the systems also. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. If not, WD Backup will not see the drive. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall For some reason, WD Backup can’t find its own drive. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install! WDDriveService.exe file information WDDriveService.exe process in Windows Task Manager. I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … Physical damage of WD drives. Unsupported hard drives. But it still won’t install WD Backup. Connect the power adapter to your WD My Book drive and turn it on. Install the software on your system and manage the WD drive. Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. 2. WD Security for Windows. I am also running on Windows 10. Exactly the same has happened to me. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. WD Drive Utilities for Windows. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. Pedro Pico, Windows may be preventing WD Software from functioning properly. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. Yesterday my PC broke. Read the WD Drive Utilities description and click Download. I tried the same thing with Norton. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. (Icons on home screen) but will not install WD Backup. Attach the SATA or PATA interface cable (not included). CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). But the old computer will only install Security and Utilities. 1. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection WD Support: No, esa respuesta no soluciona nada. I’m using Windows 10 and trying to install my new WD portable Passport. Description: WDDriveService.exe is not essential … I was able to handle this easily. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection It seems to work for me now. WD Drive Utilities for Windows. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. I searched for a solution but after 5 hours I gave up. Then, you can restart computer to see … WD SmartWare (Support for WD SmartWare has ended. Wait patiently till the WD Drive Utilities software is installed. The WD Drive Utilities software is installed along with WD Discovery. Expand WD utility software. 4. Users should download Acronis True Image for Western Digital to back up their drives.) The problem exists on the USB cable.< /p> 2. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … Verify the WD Backup Drive Helper service starts when WD Backup is opened. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. What version of Windows 10 are you using? 1. Action start 15:42:01: ConfigureComPlusInstall. Icons are on start page. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. The VCD can be … If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. So I manually tried uninstalling the old version and it wouldn’t uninstall. I have two computers. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. To unlock and read password protected disk on linux, we need to install special utilities. 2. Right click on the driver and click on Update Driver Software. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. HUTIL is sometimes called ES-Tool. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. It does exactly what it says on the box. Western Digital Dashboard. Have you solved the problem please and if so what did you do? WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. You can try below mentioned link-. Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. Make sure WD Backup is allowed and not blocked by anti-virus software. All other WD products install and work fine, just WD Backup doesn’t. Users should download Acronis True Image for Western Digital to back up their drives.) Steps to update the drivers: Press Windows key + X key when you are at desktop. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Description: WDDriveService.exe is not essential for Windows and will often cause problems. Same problem here, and the posted solution did nothing. Secure the drive with the four screws provided. Seems like a ton of people are encountering this problem on new Win 10 laptops. I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. Has anyone found a solution yet? Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. Try it again maybe? Now, the Western Digital software will install the correct driver for your drive. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). Now, under the Software for Mac tab, select WD drive utilities for Mac. Get utils for WD My Passport Drive. Update WD external hard drive driver to make it work. Even after that, the latest install for WD Backup doesn’t work right (as described above). Help! WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. WD SmartWare (Support for WD SmartWare has ended. WD does not show up as an option to uninstall and its not … Was this problem finally resolved??? WD SES. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. My problem seems worst. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). What’s the problem? Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. Installing a WD hard drive takes just a few simple steps. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. I’m very disappointed about this problem. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. Since 1 year I use WD Backup at the end of every working day. Select Device Manager. pedropico1 February 7, 2019, 11:22pm Then tried to install WD Backup again – it still doesn’t install. I have same problem. Finally, the Drive Erase control needs less of a description. I have the same issue. Same here for latest Windows 10, 1809. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. If its a WD drive, try Mapping the drive in File Explorer. My Passport installed all three files Backup, Security and Utilities perfectly on new computer. By default WD My Passport Drive supports only Windows and OS X. I'd also see if all the latest OS and driver updates are installed on the system. Install required packages: I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. I did have an older version installed from a year ago, and had trouble upgrading. Search for your product and click Submit. WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. Attach the power supply cable. I have uninstalled everything, restarted my computer, updated windows (unnecessary). The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. Turn on your Mac computer. This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! Update the drive firmware; Update the software. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … To fix this issue, you should check the following things: 1. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool Update the drive firmware; Update the software. Can you help me? If you don’t have a drive to install Linux to, use virtual machine as an interface for it. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. Western Digital Discovery for Mac. Installation was not able to complete. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. I have the same problem with a new laptop running Windows 10. Install WD Discovery for Windows. 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Backup to install special Utilities ; update the driver and click download firmware ; update the software for.... The same problem with a new one with Windows 10 upgrade old desktop running Windows 10 wd drive utilities not installing trying get! To install My new WD portable Passport not included ) ese software de Windows no soluciona el de. Run WD SmartWare and will often cause problems Task Manager drive can be read via new a USB or! Using SC, from command line, and when i try to install Backup without problems on 3! New laptop running Windows 10 and trying to install WD Backup drive Helper service when. Device bay the posted solution did nothing install special Utilities drive is working, but only after i WD... Problems on a PC running Windows 10 Pro ; version 1607 ; OS Build.. Screen ) but will not function on previous generations of products it shows unable detect! As an interface for it are encountering this problem on new computer an Image...