If you need to make a minor name spelling correction, please contact Frontier’s Agency Desk to handle this change. Frontier will also recognize trained psychiatric service animals as trained service animals. WCOB DEAF GoQuo, established in 2002, has been serving Airlines, Travel Agents, and OTAs through industry-leading, innovative booking engine technologies. At End Transaction, Frontier will return the valid price of the itinerary requested and if acceptable, then agents are requested to submit the FOP (form of payment) at that time. The following information and resources are provided to help ensure that our travel agency partners are informed with the latest news and information including policies and procedures that will make the journey easier for everyone. We are working to have it removed.). As the Travel Industry continues to become and saturated, businesses must use Global Distribution Systems like Amadeus to gain publicity. Frontier will allow cats and dogs as emotional support animals. TRANSIT/TRANSFER WITHOUT VISA Only non-stop/direct flights can be booked. To add a Carry-on bag SSR CBBG F9 NN1 DENLAS0174Y20DEC (city pairs, flight no. The full name and title of each passenger must be entered at the time of booking. WHEELCHAIR/IMMOBILE/AISLE WHEELCHAIR NEEDED February was an exciting month for us with the launch our newly designed websites in the Middle East and beyond, great news in the Indian sub-continent as SriLankan Airlines joined the Altéa community, and the fascinating industry debate that took place at the Amadeus Airline Schedules conference. PETC Unaccompanied minor is defined as a child from age 5 to 14 traveling without a companion at least 15 years old. Agency Support Desk Phone Number: 801-401-9001 Hours: Monday - Friday (excluding holidays), 6 a.m. – 6 p.m.(MST), General Reservations Call Center Number: 801-401-9000. We have been offering memorable group and individual roundtrips in Costa Rica. FREQUENT TRAVELLER MILEAGE PROGRAM Here's what you need to know about our group fares: Group travel qualifies to earn FRONTIER Miles. If a credit card is declined on the payment of an exchange or fee collection for a change, this will cause an out-of-balance situation for the record and the agency must call the F9 Agency Desk to provide a valid form of payment or the traveler must call General Reservations with a valid form of payment before travel. Frontier has specific policies covering Unplanned Emergency situations, including emergency illness or death of a passenger or family member. ... Take a trip to other Amadeus sites. CABIN BAGGAGE (FOR WHICH AN EXTRA SEAT HAS BEEN PURCHASED). Frontier Airlines (F9) is hosted in Navitaire (1N) New Skies system. Each group member earns individual flight miles into his or her account. Frontier has implemented a policy requiring customers of size to purchase an additional seat at the airport if they are unable to sit in an aircraft seat with both armrests down or if they compromise the space of any adjoining seats. PASSENGER IROP CONTACT MOBILE PHONE We are evolving our travel platform to be more flexible. Unused ticketless transactions should be used by the original passenger. CABIN BAGGAGE (FOR WHICH AN EXTRA SEAT HAS BEEN PURCHASED) All fares must be booked as (ADT) adult fares. Please see the “Contact Us” link at www.FlyFrontier.com for full contact details. Customers may bring just one emotional support animal per person. Frontier utilizes teletype (TTY) connectivity for availability and will open and close inventory with AVS messaging. All pre-purchased baggage and seats are required to be purchased with a credit card. If there is no valid fare for the itinerary booked in the GDS, then Frontier will return a NO response. Passengers 15 years or older are considered adults for travel purposes and may travel alone. If it is outside the 24 hour window, please contact Frontier’s Agency Desk for assistance. Travel agents may request a full refund for a GDS booking created after the Navitaire conversion, within 24 hours of booking creation (except for tickets purchased for travel within 7 days/168 hours of purchase), by canceling all segments within the PNR. with leading zero if flight number is less than 4 digits in length, class of service and departure date) To add a checked bag: SSR XBAG F9 NN1 DENLAS0174Y20DEC (city pairs, flight number with leading zero if flight number is less than 4 digits in length, Class of Service and departure date) To add a second checked bag: SSR BULK F9 NN1 DENLAS0174Y20DEC (city pairs, flight number with leading zero if flight number is less than 4 digits in length, Class of Service and departure date) All SSR’s will be required to be entered into the PNR in order to secure both a carry-on, checked bag or an additional checked bag for the passenger. Group fares provide everyone with one price. Please DO NOT call to determine if the refund has been processed. Frontier Reservations will not assist an agency attempting to claim a PNR owned by another GDS. PCTC Amadeus Service Hub - Login Error Messages, Google translate is an external translation service. Once you find your desired flight, please make note of the departure time and enter it in the comments section of the Request Form. In case agent has not registered yet, at the end of the screen “Register” link is available. Credit Shells can only be used directly with Frontier. Name changes are permitted for a fee if the customer contacts Frontier Reservations. Also, for this error message customers may follow the highlighted link on “Please try again or click here to contact support and unlock your account.” message to obtain phone number and PIN in order to reach support teams, without the need to access ASH first. The animal must be in a carrier that can be stowed under the seat in front of the customer or be on a leash at all times while in the airport and onboard the aircraft. Listed below are the actual SSR OTHS formats Frontier will support from each of the GDSs. If the flight is closed, sold-out or the specific class of service is closed, then Frontier will return a UC response regardless of the availability shown in the GDS. (NOT TO BE USED FOR INCAPACITATED PASSENGERS WHO ONLY REQUIRE SPECIAL ASSISTANCE OR HANDLING, AND WHO DO NOT REQUIRE A MEDICAL CLEARANCE. GDS pricing is considered informative and only the price returned from Frontier at End Transaction is considered final and valid. Once Frontier has confirmed the booking, the segments are validated and any further modifications to the PNR are subject to restrictions and/or fees. Minors 15 years to 17 years old may travel as an adult, provided they carry all required documentation. Interested in Group Travel? Bookings can be put on hold for 4 hours only if the form of payment is not included at End Transaction. (NOT TO BE USED FOR INCAPACITATED PASSENGERS WHO ONLY REQUIRE SPECIAL ASSISTANCE OR HANDLING, AND WHO DO NOT REQUIRE A MEDICAL CLEARANCE. LANGUAGE(S) SPOKEN In case that any of these steps were unsuccessful, customers should go back to main page and start again in order to reach our support teams and receive further assistance. MEET AND ASSIST The transaction will then be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. TWOV Within the 24-hour period, the travel agency can cancel all of the segments in the PNR and the transaction will be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. In case customers do not remember their password, at the end of the screen a link to “Forgot your password” is available to generate a brand new one password. Bookings made through the GDS channel can be paid for only with a credit card, not a Credit Shell. Outside of 24 hours, travel agents can make changes and/or modifications via their GDS or at www.flyfrontier.com. Actual refunds to the original form of payment will only be given upon customer request after evaluation of the options available by a Frontier representative. It helps the agents and clients to convey complete travel agendas rapidly and productively. MILT You may not create active or passive duplicate bookings. Frontier Airline's Travel Agency Resource Center. Frontier will process the payment information and return a record locator to the PNR. ANIMAL IN CABIN Travel Agent - Login → ... Amadeus Travel Agency is a multi-award winning inbound travel agency. CTCR WHEELCHAIR/NO STAIRS/CAN WALK SHORT DISTANCES PPOC The following exceptions to the checked baggage charges apply to all customers: Fly with 10 or more friends, family members, or business associates on the same itinerary, and we'll provide everyone with one price for the entire group! Prior to submitting the request form, please enter your origin, destination and dates of travel on the home page to verify the flights are offered. WCHR All Frontier Airlines tickets, regardless of date of ticket purchase, might be charged a change/cancel. More information can be found here. User not registered, wrong “Agent Sign” or incorrect Office ID used: Travel agents may check their credentials and try to login again. Any duplicate segment fees will be billed back to the agency on a debit memo. Customers must pay the applicable change fee plus any fare difference. This includes cancelling segments with a status code of UN, NO, HX, WK, WL, or WN. This situation is not subject to the 15 minute cancellation period. PSPT When using TKXL in a ticketless PNR you must change the TK element status to TKOK once confirmation is received. All in a professional 24/7, B2C-like platform. PASSPORT INFORMATION You will be booked on our Standard Fare Option. An agency can request to reverse the duplicate transaction within the first 24 hours. The maximum number of segments permitted will be 16 coupons in a Frontier ticketless transaction. All GDS bookings must either be completed as a ticketless transaction per tariff rules or cancelled in the GDS immediately either when they are no longer required or 4 hours after the booking was made, whichever comes earlier. Airlines travel agency partners need to know about our group fares: group travel Department is available GDS. Can make changes and/or modifications via their GDS or at www.flyfrontier.com for full details! 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