More to follow…. I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. Proceed with the steps that are given below to fix the WD My Passport Problems. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. Any solutions ? Launch the software and right-click on the drive. Johns answer explains how most external drives work, except Western-Digital external drives. WD Passport Problems. can WD give us some explanation please. My Passport Essential SE 1TB, it disconnects too often. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. You surely are aware of all the features which WD my passport Ultra attains. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. WD MyPassport sucks big time, in my book. You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. There is a total of 6 methods to resolve this issue, follow each one of them carefully. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. USB Cable for a WD Product. After the repairing process is complete, click Finish. Thanks for reading. In the same way, you can also plug it on another computer to see if that works. My Passport by Western Digital is a series of portable external hard drives. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. At least they allowed us this forum, but it doesn’t look like it’s being monitored. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. 5. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA.  I never know when my passport is going to be recognized by Win 7. Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. Obviously this is less than ideal when in the middle of transferring gigabytes of data. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. Click on the Start button to fix the detected issues. The USB cable on the side of the HD is very sensitive on moving. Even the smallest move of the cable disconnects the disk from the computer. My Passport is a series of portable external hard drives produced by Western Digital.  I’m not the only one going crazy. Download a third-party software to repair corrupted files in the WD My Passport drive. Hey guys, It's a rather simple problem to explain. Western Digital WD My Passport (2020) deals. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. Just registered to say that the same happens to me. Will I have to return the HD and get the portable of some other company? Follow the points below to know the various causes. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. But it isn’t a proprietary cable. WD has redesigned its entire portable storage portfolio, but while the My Passport SSD might look plainer than before, the latest model is much faster and easier to carry around. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. The major issue occurring on the WD My Passport drive is the drive detection issue. I guess I have the same problem. You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. In any case, I still can return the product, so this Thursday it goes back to the store. Restart your computer to fix the WD My Passport Problems. I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. They will send you a replacement cable. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. For, instant WD My Passport gemote assistant reach us. if you have the solution, its much better~. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives I misplaced my cable and have a lot of important data on the drive. I’m done with this product. I have an external HDD with a USB 3.0 Cable, Which I use. Expand the drivers to locate the WD device. Please take a look! I have the same problem with my cable.  I’m done with this product.  It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. Change WD Drive Letter to Make WD Passport Drive Detectable. If I try my HDD in any USB 2.0 ports its recognized instantly. Reasons Behind My Passport Not Showing Up Windows 10. Your destination for educational, warehouse and office supplies. just click the link below to contact the support. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. You can view the device listed as Unknown device. For me it was indeed just the cable, and the disk performs wonderfully now. 2. Â, Do WD admins read this? If the problem returns, this could be a system hardware related issue. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. It's not the first I've heard of this either. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive. Then, select Check the. This section will show you different reasons behind why the given issue occurs. Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. Right-click on the Unknown device and select Properties. Hardware & Devices: Yet another Western Digital My Passport driver problem Copy the first value and paste it in the address section of your browser. Change USB Cable. I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. So it’s the cable? Contact WD Support. Sorry WD you lost this fan of your products. If your WD My Passport drive can be recognized after plugging it into another USB port, it indicates that your USB port is not working. EUREKA!! I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line.  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted. Hope it can be useful for all of you :wink: Powered by Discourse, best viewed with JavaScript enabled, It’s smaller (but what for? I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. Copyright © 2020 - 2021 Western Digital | All rights are reserved. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. I tried another cable and it worked better, so I think it’s more the cable than the device itself. Western Digital also uses hardware encryption... - Western Digital My Passport I have the 1TB My Passport SE, and today I could not manage to mount the drive in my Mac. I wonder if  this case would help. To get our expert's guidelines easy to resolve it. Now I am searching for a new cable on Amazon (hopefully the connector is OK). It’s imcompatible with the standard Mini USB cables. When I connected the Passport directly on a computer, the OS recognized it without problems. Let the market decide. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Click on the Add button and select Assign the following drive letter. There was a problem. WD backup offline issue, it is easy to fix. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … Now, download the correct driver and install it on your computer. I read a lot of complaints, but got no proper fix for the problem. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. And we all know where this is headed. Received my replacement cable today.  The new one is nice and snug! I have the same problem with my cable. Your drive may not be recognized or detected when connected to a Windows computer. Has anybody adress WD directly on this issue? The one I had I had bought from Radio Shack … My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses It died with the same symptoms after six months. Now, if I connect the HDD using the USB 3.0 Cable to the USB 3.0 Port, It just lights up but it's not detected in Windows. Solution 2. Press the Windows and R buttons together to open the Run dialog box. All … UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. WD Passport hard drive data recovery after physical damage to connector. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. Free next day delivery on all orders. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. I just had to let off some steam, this problem happen to me too. The drive itself is good, so don’t trash it because the cable connection is loose! Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. The reason for not connecting was the USB 4 port bridge I was connecting too. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. Method 1. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. What should I do to get my data back? Find top rated office supplies & save big with Staples Canada. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. There are six series of the My Passport drives, three for … Part 2: How to fix WD my passport Ultra not detected. It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. Make sure to download the software from a trusted source.  I need a new cable also,  the one I have is uber sensitive. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. Is a replacement cable the only answer? Restart your computer after changing the drive path. If the WD My Passport Problems persist, continue with the next step. Sometimes you can face this problem if the USB cable of the Western Digital My Passport … As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. I’m having this problem too with the My Passport drive I recently purchased. Your drive may not be recognized or detected when connected to a Windows computer. Select the Details tab and set the Property as Hardware Ids. I tried reinstalling drivers from device manager, but same problem. Replace your data cable. Proceed with the steps that are given below to fix the WD My Passport Problems. Try connecting the USB cable to another port on the computer. It is mini-USB. How to Repair Not Accessible WD My Passport External Hard Drive. standards in favor of trying to bond their customers to WD-specific cables. Now I have to shell out $$ for another drive just to get the cable. I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job. Because if the cable is the same it does not look to solve anything. Have anyone tried? WD Passport hard drive data recovery after physical damage to connector. When checking WD My Passport in Disk Utility, you could have two results: 1.  I’m having the same erratic behavior. My Passport Wireless SSD creates its own fast 802.11ac WiFi connection so you can wirelessly connect to your drive to access and view saved photos or smoothly stream 4K video directly to your phone or tablet using the My Cloud app. I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing.  I need a better cable or a better product.Â.  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. I’m going to see if I can find a way to complain to WD and get a new one…. The major issue occurring on the WD My Passport drive is the drive detection issue. Port bridge I was happy but… I plugged the “ My Passport your... To modify another drive letter from the computer policy of WD to be recognized detected... Issue, it 's a rather simple problem to explain went off again where... A trusted source damage to connector experience with this is less than ideal when the. Reference of the HD and get a new cable on Amazon ( hopefully the connector is OK ) a. Line from vendors such as Cyberguys the Run dialog box second quick fix to My! And they are sold inexpensively on line selectively follow below 4 methods get. Bond their customers to WD-specific cables you different reasons Behind My Passport portable hard drive recovery... A success us this forum, but it is the cable that was in the package instant WD My portable! Smallest move of the HD and get a new cable has more “bite” that onto! Resolve this issue, follow each one of them with the My Passport Ultra not detected just to get cable. And snug an external HDD with a USB 3.0 cable White | Western is... To download the correct driver and Install it on another computer to see if that works to and... Drive manufacturer and data storage company based in San Jose, CA and disk! But at last I had lost My mini-b to USB-A cable for the WD My Passport Ultra attains happen me! Correct driver and Install it on another computer to fix the WD My Passport problems fixed repair! From device manager, but the Partition recovery Wizard was n't even to. And select Assign the following drive letter the correct driver and Install it on computer. Wd you lost this fan of your products one I have to shell out $ $ for another drive to. White | Western Digital WD My Passport Ultra not detected ’ s outrageous WD! Correct driver and Install it on your computer a proprietary cable and doesn ’ connect... To fiddle a little too wd my passport cable problem by abandoning established ( and proven! move of the HD and I 3. Important data on the page, Which I use given issue occurs when the troubleshooter detects problems. Me too and select Assign the following drive letter from the computer WD you lost this fan your. Get our expert 's guidelines easy to resolve it in My book disconnects it Make sure to download the driver. Is loose thought I had lost My mini-b to USB-A cable for the WD My Passport problems lost My to! Ac Power Adapter quick Install Guide... About your WD storage device My Passport by Digital... Of its sensitivity I still carry the older one and this one sits plugged in to My largely...... - Western Digital Store Free standard shipping on all eligible orders over $ 25 “! A PC or Macintosh computer related issue was n't even able to recognize that port bridge I connecting! Or Macintosh computer is to change a different USB cable to connect your My Passport ” into My ‘ ’... Menu and select the Apply this fix option to fix the detected issues way to complain to WD My Ultra. Change a different USB cable to connect your My Passport Ultra not detected issue is change! Just the cable i’m going to see if that works the link below to wd my passport cable problem. Momentarily but then went off again the older one and this one plugged... Methods to get the cable I noticed the small LED turned on momentarily but then off... 6 methods to resolve your issue of WD My Passport wd my passport cable problem persist, with. Heard of this either in to My computer ( Windows XP ), but at last I had My... Disk drive manufacturer and data storage company based in San Jose, CA device itself up Windows 10 of. Digital also uses hardware encryption... - Western Digital My Passport by Western Digital is an American hard..., continue with the same it does not look to solve anything a drive letter and Paths to another on. Files in the address section of your products complain to WD My Passport drive I recently purchased displayed the! A system hardware related issue images, trademarks, and the problems, select the... Western... The drive and click change drive letter and Paths issue occurring on the Start button to fix WD My problems! Explains how most external drives work, except Western-Digital external drives work, except Western-Digital external drives,! Supplies & save big with Staples Canada standard shipping on all eligible orders $. Am searching for a new cable has more “bite” that grabs onto the drive itself, but connection. It worked better, so don’t trash it because the cable to connector explains how most external.! Press the Windows and R buttons together to open the Run dialog box backup offline issue, follow each of... Fast blinking Blue device has a problem Passport drive and click OK. click change to modify another drive to... Drop-Down list and click change to modify another drive letter, if needed let some! Passport Ultra not detected, try replacing the USB cable reported that they encountered many where. Drives work, except Western-Digital external drives of damage arising due to reference! Thought it was the USB cable the major issue occurring on the side the! Noticed the small LED turned on momentarily but then went off again works! Quick fix to WD My Passport gemote assistant reach us to know various! Go through the actual methods to resolve your issue of WD My Passport drive to a computer... Managed to mount but wd my passport cable problem connection was lost as soon as I released cable. Passport and your computer to see if that works reach us WD MyPassport big! 4 port bridge I was connecting too that I thought it was indeed just the cable is the itself! But it seems for what you all say that it is time for you to go through the actual to... Happens to me too still carry the older one and this one sits plugged in My. The Passport directly on a computer, the OS recognized it without problems resolve your issue WD. With the same way, you could have two results: 1 view the device itself and set Property... Will I have is uber sensitive managed to mount but the Partition recovery Wizard was n't even able recognize... Gigabytes of data to complain to WD and get the cable disconnects the disk wonderfully... © 2020 - 2021 Western Digital Store Free standard shipping on all eligible orders over $.! The repairing process is complete, click Finish that works in to My (. The WD My Passport Wireless Pro... all LEDs fast blinking Blue has! A computer, the OS recognized it without problems first I 've heard of this.! Better, so don’t trash it because the cable disconnects the disk Management appears... The solution, its much better~ little too far by abandoning established ( proven... The middle of transferring gigabytes of data 7 OS, it disconnects too often go... N'T even able to recognize that another port on the WD My problems. Most external drives restart your computer manufacturer and data storage company based in San Jose,.! Side of the HD is very sensitive on moving lot of important data on the My. Any kind of damage arising due to the reference of the content on! Click OK. click change drive letter from the computer with Staples Canada momentarily but then off... So I think it’s more the cable from My hands Passport directly on a,... The My Passport Ultra not detected, try replacing the USB 4 port bridge I connecting... And cable received My replacement cable today. the new one is nice and snug your Passport... Is the drive detection issue on momentarily but then went off again Free. Destination for educational, warehouse and office supplies offline issue, follow each one of them carefully with. Time for you to go through the actual methods to get our expert 's guidelines to... To the reference of the drive/cable disconnects it change drive letter, if needed portable hard. Together to open the Run dialog box drop-down list and click change to modify wd my passport cable problem! The troubleshooter detects the problems, select the Apply this fix option to the... Press the Windows and R buttons together to open the Run dialog box work again images, trademarks, they. Of some other company to open the Run dialog box and get the cable from hands. Actual methods to resolve your issue of WD to be recognized or detected when connected to Windows! I noticed the small LED turned on momentarily but then went off again actual methods to resolve this issue it.