Dear Michael86, About Your WD Drive My Passport for Mac User Manual 2 The WD SmartWare Icon appears on my desktop. This solved the problem. To know about Wd my Passport wireless setup mac, refer to the easy instructions provided on this web page. How can we update the unlocker on the drive to a newer version? Your My Passport for Mac drive is formatted as a single HSF+J partition for compatibility with Mac OS X operating systems. I have a WD passport that won’t open! If the connection is successful, you can share the WD My Passport Wireless Pro drive with all the users on your Home over the network. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. Click the "Mac OS Extended" option in the "Volume Format" menu, then click "Erase" to format the drive for your Mac. If you want WD Passport for Mac and PC and need to create a partition that you will use to transfer files. Plug the external hard drive into your Mac and use the drive. Note: The drive password must contain at least 8 characters. You can use a USB 3.0 cable to connect your computer and WD Drive. HFS+ and Mac OS Extended (Journaled) file system are one and the same thing. That way files will be visible to, readable and writable by both operating systems. Retype the created password in the Confirm Password field. When I try to open DriverUnlock I get this message: “The developer of this app needs to update it to work with this version of macOS. 2. I have just purchased a WD My Passport external 4 TB drive and wish to use it on both my PC as well as my iMac. The WD SmartWare Icon appears on my desktop. I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! In fact I think I've now wiped it. I recently updated my Mac to OS Catalina, and I think that is the reason why. recover any information on it. To know about Wd my Passport wireless setup mac, refer to the easy instructions provided on this web page. I did the same thing in another computer (Mojave OS) and it let me go through and I deleted the password. Contact the developer for more information.”. There must be a solution to this. Friendly Review of the 2 TB Western Digital My Passport for Mac External Hard Drive (http://amzn.to/2oSKNVi). Still no luck. I’m having the same problem… It just won’t mount, despite being formatted for Mac. Navigate to a web browser on your Mac computer and type the default IP address of the drive in the address bar. My iPad Pro (9.7”) model number MLQ62LL/A (3 or 4 years old) successfully connects to WD My Book and flash drives with the use of Apple’s “Lightening to USB 3 Camera Adaptor”. I’m thinking it is a problem with the new Catalina system. I recently updated my Mac to OS Catalina, and I think that is the reason why. Disconnect the Wi-Fi and reconnect to your My Passport Wireless Pro drive’s network. Solution 3. Connect your Western Digital My Passport drive to Mac computer, and let the OS detect and mount the drive for use. If you have further queries regarding Wd my Passport wireless pro setup mac, contact our technical experts. It didn’t work! A WD Drive icon will appear on the Mac device. On macOS Dock, select Finder. If anyone figures this out please share! Back Up Automatically — The My Passport drive comes equipped with WD Backup software to help make sure your photos, videos, music and documents don’t get lost. Still no luck, can’t backup with my Passport. It will then prompt you to enter your Passport password. According to Western Digital, the new 5TB My Passport for Mac is the world's slimmest portable hard drive at its capacity. I’m not one to waste time with computer stuff, I’m not going to mess around with it. This drive is already formatted and set up ready to plug straight in and use on a Mac. This will direct you to the Secure My Passport Wireless Pro web page. I am still running High Sierra as my iMac is a bit older. When you see the Western Digital End User License Agreement web page on the screen, click the I Accept option at the bottom-right end. If required, select the checkbox beside the Show Password option. And you’ll see that name within your Mac’s menus. No, my Passport HAS been encrypted in the past. When checking WD My Passport in Disk Utility, you could have two results: 1. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. Format WD My Passport Using Software (Free) I am having the exact same issue and would like to access my files!! Click "My Passport" on the left side of the program window and then select the "Erase" tab. Make Sure your WD My Passport External Drive is Chosen. Type “disk utility” in the search panel and hit the Enter key to open the Disk Utility window. Press the Windows and E buttons together to open File Explorer. Type the network key or password of the wireless router and click the OK option. If you want to use the drive with a Windows computer, see Reformatting the Drive and Troubleshooting. Tried updating the firmware on both plus all of the software to the most current versions. OS X Daily – 25 Oct 16 Turn on your Mac and connect the WD easystore hard drive using a USB 3.0 cable. But as you know, directly formatting WD Elements or My Passport on Mac causes data loss. Here’s a link to the WD security download for Mac: https://support.wdc.com/downloads.aspx?p=172#ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand. from WD My Passport drive on Mac. You just need to point Time Machine to it. It’s because MacOS Catalina doesn’t support 32 bit apps any more and the unlocker software is 32 bit. Select the name of your wireless router. I’ll wait a while and then try it again in a few days, maybe Apple will sort things out. When I try to open DriverUnlock I get this message: After doing some more research, the problem might be on WD’s side. The security app says that I have to unlock the drive to continue. Plug one end of the USB cable into the drive and the other end in your system. From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items. I just did this and my drive works again on Catalina! Install WD security and run the app. Now, click the Network icon at the top-right corner, select the My Passport network from the available Network lists, and click the Join option. Do WD respond to this forum? Once done, you will see the dashboard on your browser. Fill the Wi-Fi Name field and create a password in the Create Password field. WD Forum Français. Step 1 To start the process, connect your WD My Passport drive to your Mac system. My Passport device is a bit old so I can’t work out from the WD downloads section if there’s a software update or not? Do you by any chance know if it s safe to upgrade WD: Security, Drive U. and Discovery yet still staying with Mojave? I recently upgraded to The Catalina Operating System. Or use between a Mac and a PC choose ExFAT as the partition format. Click the Next option on the Secure My Passport Wireless page to continue. WD Passport won't unlock after Mac OS update! This indicates that the drive is turned on. WD My Passport for Mac is made to be ‘plug and play’. Support; Downloads; Knowledge Base; German; Spanish; Italian; French; HGST Support; How to recover my files from my passport for mac. “The developer of this app needs to update it to work with this version of macOS. The option to remove security will become available after this. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. But, if you have used Mac security to encrypt the drive the you can refer to the link given below in order to Decrypt the drive. However, if this external hard drive is corrupted, the "Mount" button will not be … However, I can’t get the iPad to connect successfully to a WD My Passport or to a WD Elements using … When prompted, plugin your Passport. Once I ran the latest OS update it stopped mounting. Solution 1. I don’t think it’s Catalina and it’s more of a security issue. Locate the Power button on the WD My Passport Wireless Pro drive and press it. And when I try to open the drive unlock on my passport, I get the same notification as I did to begin with! If not, I hope that they solve this. Format WD on Mac; How to Format WD My Passport in Windows Platform (Free) You can format a Western Digital My Passport external hard drive to ex-FAT or FAT32 format using a free ex-FAT or FAT32 converter - EaseUS Partition Master or use built-in applications Windows. I’ll wait till the end of the month, and if nothing is resolved, I’ll just get a backup drive from one of their competitors. Cheers. Wait for thirty seconds until the drive boots up. When the Connect dialog box opens, go to the Type of Setup field and select the Home Network option followed by the Use Password option. i have a passport for mac, i cant see anymore files, how to recover them without paying a software ? Otherwise, you can connect the WD Drive to your wireless router. Now, the Power LED will blink white. I had the same issue. Mac OS Extended (Journaled) file system is how it’s referred to on your Mac. You click where I’ve circled on the above … The drive is 19.15mm thick — about 3/4 of an inch. https://support.wdc.com/downloads.aspx?p=172#ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand. Still get a message “Device has not been encrypted.” Wrong, it has been. You can set it to run automatically to your schedule. Hopefully Apple is on it and the bugs will get worked out soon. Tips on using WD my Passport for Mac Plug the wall/power bar and let power enter it. Now, a new hard drive icon will appear on the desktop. Connect your WD drive to your computer using a USB cable. I'm not sure because it will not mount on my desktop - however, I can see it with Disk Utilities. Locate the Power button on the WD My Passport Wireless Pro drive and press it. Alternatively, press the Command + Spacebar shortcut keys to open the Spotlight. Select the Passport from the list of drives, right-click on the black bar underneath it and choose … Press the Control and C buttons together by selecting the file. I hope they fix this because the drive (4TB My Passport, just draggin and dropping files, no MyCloud or whatever it’s called) now won’t mount under Mojave either! Now, click the Finder tab and go to the Shared section. Cheers, Powered by Discourse, best viewed with JavaScript enabled, Mi disco duro (WD my passport 2Tb) no puedo abrirlo en MacBook Air con Big Sur, "WD Elements Portable" doesn't connect anymore. Just pick the time and frequency to back up important files from your system onto your My Passport drive. Did some research with problems with the new Catalina system and apparently there have been all kinds of problems. Again, I don’t know a heck of a lot about this stuff. Skip the next sections and jump down to how to use WD My Passport for Mac with Time Machine. Double-click the Disk Utility option, choose the WD My Passport for Mac drive from the left-hand side of the screen, and click the Erase tab. I called WD and they told me to talk to Apple. Hope this helps How do I fix this and then how do I ensure that I can use the WD My Passport on both the Mac and the PC Double-click on the WD My Passport drive in File Explorer. After having confirmed that the WD My Passport is formatted with NTFS, many people will choose to convert NTFS to APFS (for macOS Catalina, Mojave and High Sierra) or reformat the WD My Passport hard drive to make the WD external hard drive compatible with Mac. I called Apple and they tell me to talk to WD. When the Finder window opens, on the menu bar, select ‘Go’ and then ‘Utilities.’ After reading another thread ( here on this WD site) concerning Catalina problems, MAYBE WD will have it resolved by the end of the month, but don’t quote me on that… Interesting thread, there are a lot of upset customers. Western Digital sells a “for Mac” version – WD My Passport For Mac. I get a message that my backup disk is not encrypted. Before updating your security settings, you’ll need to enter your password one more time before saving. Maybe WD hasn’t been as thorough as it needed to be with the new Catalina system. Return to the web browser and click the Save Shortcut option at the bottom of the screen. thanks. Plug the USB cable for the WD My Passport drive into your Mac. Plug in a USB cable to the WD My Passport drive and connect the other end to your computer. When I push it, I get into a folder. Often you will find the partition sizes adjusted when you have entered specific figures. And it will work straight away with Time Machine. Now, I can’t backup with my Passport ( specifically designed for Mac.) Once your WD My Passport drive is setup to be shareable for a Mac and a PC you can: 1. I have a WD passport that won’t open! The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. Select the .zip file on the drive and copy it to the clipboard. Minimize the web browser and go to the main screen of the Mac computer. Now, the Power LED will blink white. Navigate to the web browser, click the Wi-Fi icon at the top, and select the Switch to Another Network option. Hi DaveyJake, I have tried to format it. Then my hard drive started working in Catalina OS. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. When I push it, I get into a folder. Any suggestions? Disques Durs Externes. I read that I needed to re-format the HD drive which I did but now neither the PC nor the Mac even sees the HD. Next, from the … To use this drive with macOS X, you have to format it. Wait for thirty seconds until the drive boots up. Since the latest OS update, both of my My Passport USB drives will no longer mount. If you have encrypted the drive using WD Security then you can simply open WD Security and unlock your drive. I don’t know a heck a lot about this stuff, but now I wish I had just stuck with Mojave which was trouble free for me. Now, the screen will show a list of available wireless networks. Copyright © 2020 - 2021 Western Digital | All rights are reserved. Step 2 On Dock, choose “Finder” to open the Finder interface. Once you have connected the hard drive successfully, click the Disk Utility icon located at the Dock. I totally panicked…and yet it still works fine on my TV and my iPad so it must be either Catalina or, as said, the 32bit problem. 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